Knowledge hub

Energy help desks

Milan promotes the district energy and energy efficiency retrofits through its Energy Help Desks that are run by the municipality as an information service to current and potential customers. Energy experts are available in city districts’ offices and help address any questions about potential energy service interventions, as well as available incentives and financing options for district heating, renewable energy and energy efficiency. In addition, a central office uses public information campaigns to counter the image of district heating as an inefficient and outdated technology and instead promotes it as a critical modern energy system for reducing carbon emissions and reaping other environmental benefits.